Can I register an online complaint?

Service portal Baden-Wuerttemberg

The Federal Network Agency records your complaint, registers it and follows up usable information. If it detects a legal violation, it can, as the state supervisory and regulatory authority for the telecommunications sector, impose a fine of up to 300,000 euros on the calling company. Anyone who violates the ban on number suppression can be punished with a fine of up to 100,000 euros. The Federal Network Agency cannot always inform you as the complainant about the course and outcome of the proceedings.

The consumer center and the competition center can take civil action against the calling company, for example by issuing a warning or an injunction. Consumers who are not members of the competition center will not be informed about the status of the procedure. The competition center points out that it must already disclose your name and address or e-mail address in the context of an out-of-court dispute settlement. If you would like to report a company to the consumer advice center and do not want an answer or advice, you can do so by email.

If you would like individual advice, you can choose between at the consumer advice center

Danger: The ban on unauthorized telephone advertising does not affect the effectiveness of any contracts that may be entered into between you and the calling company in the event of an unsolicited call. If you agree to order goods or use services in the course of such a phone call, a binding contract may be concluded. Contracts agreed by telephone are valid. Do not get involved in a discussion with the caller and hang up. Should a company nevertheless claim that the telephone call resulted in a contract, you usually have the right to withdraw from the contract within 14 days without giving any reason. If the company has informed you of your right of withdrawal in accordance with the statutory provisions, this period begins with the receipt of the goods in the case of a purchase contract, and at the time the contract is concluded in the case of a service contract. If you are informed later about the right of withdrawal, the start of the period will be postponed accordingly. If you have not been informed properly or not at all about your right of withdrawal, the right of withdrawal does not expire until one year later than usual - after twelve months and 14 days from receipt of the goods or the conclusion of the contract.

An exception applies to competition services: contracts in which a company offers to register you for participation in competitions that are carried out by a third party can only be effectively concluded by letter, fax or email (text form).

Even if you have consented to a call, no obligations can arise for you from a telephone agreement with competition services.